VoIP made business calling flexible. It did not make it productive. CallerIQ by Copulo brings customer context to every call before you say hello, and SyncConnect by Copulo writes the recording, transcript, sentiment, and summary back to your CRM on its own.
Works with the phone system you already run. No rip-and-replace.
Every inbound call carries context your team already owns, scattered across a dozen systems. CallerIQ assembles it in the seconds between ring and answer.
The moment a call arrives, CallerIQ identifies the caller and pushes a rich context card to the answerer's screen before they pick up.
Accounting sees invoices and AR. Support sees tickets and SLAs. Sales sees the open deal. Same caller, context composed for each role.
Interaction summaries and customer-temperature signals surface how the relationship is trending, so your team answers prepared, not surprised.
Copulo renders the same intelligence to your web portal, desktop companion, or Microsoft Teams, on the phone system you already run.
When the call ends, the work usually starts: log it, summarize it, remember how it went. SyncConnect does all of it for you. It pushes the recording, transcript, sentiment, and summary straight onto the customer record.
The full call recording is captured automatically and attached to the right contact. No manual upload, no lost audio.
Each call is transcribed and distilled into a concise AI summary: the gist and the action items, without replaying the recording.
Every call is scored for sentiment, so you can see how a relationship is trending across interactions, not just what was said.
Recording, transcript, sentiment, and summary land on the contact or ticket in the tools your team already uses. Nobody logs a thing.
Four steps, executed in the seconds between the first ring and the answer.
Copulo listens to call events from NetSapiens, Microsoft Teams, and a growing roster of phone systems.
The caller is matched against every connected source: CRM, ticketing, accounting, email, and call history.
A context payload is assembled and filtered by the answerer's role, so it carries only what that person needs.
The card lands on whatever surface the answerer works in, whether that is the browser portal, the desktop app, or Teams, before hello.
Phone systems in, business systems out. Every integration is a pluggable connection, and the roster grows every month.
Copulo Click to Dial finds phone numbers on any page and adds a small dial icon next to each one. Click it and the number is handed straight to your CallerIQ desktop app. No copying, no retyping, no switching windows.
Requires the CallerIQ desktop app to place calls. Listings pending store review.
Screen pops show you a name. Copulo shows you the relationship, composed live, shaped to the role, delivered anywhere.
Copulo moves customer context between systems, so security is not a feature, it is the architecture.
Row-level security in the database enforces separation between every platform, reseller, and tenant scope.
Integration credentials are encrypted with AES-256 and scoped to the tenant that owns them.
Argon2id password hashing and TOTP two-factor authentication protect every account.
Admins control which connections each tenant may use. Least privilege, enforced at the platform level.
Copulo was founded by telecom operators who spent decades watching great teams answer calls blind, and decided to fix it.
Leads Copulo's vision of caller intelligence on every phone system, drawing on decades of experience building and operating business communications platforms.
Drives Copulo's go-to-market and partner strategy, connecting the platform to the MSPs and operators who deliver it to businesses everywhere.
Architects the platform behind CallerIQ and SyncConnect, turning new integrations and capabilities from idea to shipped product.
Book a demo and watch Copulo compose live context for your own phone system and data.
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