Product · Convene
Every conversation.
One portal.
Your customers text. They chat. They email. They still call. Convene lets your team answer all of it from the NetSapiens portal they already work in. Same login, same call queues, same agents.
- Website chat
- SMS & MMS
- Voice queues
- AI assistant
Why Convene
Customers pick the channel. Your team shouldn't need five apps to keep up.
No second app. No second password. No customer left waiting.
What it does
Built into the screens your agents already use.
Lives inside NetSapiens
A tab and a dock in the portal. Agents sign in once, with the session they already have.
Routes like your queues
Chats follow each call queue's ring strategy: round-robin, linear hunt or longest idle.
One capacity model
Chat and email limits per agent. Live calls count too, so a busy agent stops getting new chats.
An AI assistant that knows you
Trained on your uploaded documents. It answers first, per inbox, and hands off to a person on cue.
No customer left waiting
When nobody picks up, Convene takes a message, with after-hours wording and a webhook.
Reports in one place
Queue activity, agent performance, AI usage and the month's bill on one page.
How it works
Live in about fifteen minutes.
From the NetSapiens screens you already use.
Enable the domain
One tick on its Convene tab.
Enable your agents
Workspace, web chat and assistant are built for them.
Link queues to inboxes
Your call queues decide who answers.
Assign your numbers
Business numbers start taking texts.
For businesses
Your phone team becomes a contact center.
Meet customers on the channel they choose, with no new tool to learn. An assistant covers the first reply around the clock.
For resellers
A new revenue line on the platform you already sell.
Multi-tenant, with per-tenant pricing, usage reporting and AI metering built in.
See Convene in your portal.
Book a demo on your own NetSapiens domain.
Convene is a product of Copulo. NetSapiens is a trademark of its respective owner.